Author Topic: Is CZ Customer Service Good or Bad?  (Read 440 times)

Offline SarasotaSun

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Is CZ Customer Service Good or Bad?
« on: June 04, 2018, 08:48:09 AM »
I am a Newbie to this Forum, so please excuse my question if you think it is dumb. Before I purchase a firearm, I like to see what their customer service is like. I called CZ customer service twice recently to ask a few questions. Both times I was directed to a voice mail & instructed to leave a message, which I did. No call backs either time. Is this the norm? Thanks.

Offline Leo

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Re: Is CZ Customer Service Good or Bad?
« Reply #1 on: June 04, 2018, 12:49:19 PM »
I have never called with any questions but have emailed them numerous times. I have always received a reply back with the answers I was looking for. My experiences have been good.
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Offline SarasotaSun

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Re: Is CZ Customer Service Good or Bad?
« Reply #2 on: June 08, 2018, 02:23:39 PM »
I suppose calling the right number helps. I was calling the CZ Custom phone number. Still no replies from them, but I talked to Customer service twice today at CZ...nice people & answered all my questions.

Offline Dvrdwn72

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Re: Is CZ Customer Service Good or Bad?
« Reply #3 on: June 15, 2018, 06:14:31 PM »
I've had nothing but good customer service. I usually talk to stuart, even on a Sunday afternoon when I've broken a part at a match he replys.

Online Luger Fan

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Re: Is CZ Customer Service Good or Bad?
« Reply #4 on: August 31, 2018, 02:39:48 PM »
In my experience, EXCELLENT. With a purchase they get you tracking info and ship quickly. I never had to send one in for service. Hell It's a CZ. We bought hem because they DON'T BREAK.