Hello, Lads!
Let me tell you a story...
About 2 months ago I purchased a Tagua Gunleather IWB holster (like this:
http://www.taguagunleather.com/new/inside-the-waist-holsters-p27). The website says $29, but I paid $10 more than that. Anyway, after 2 months of use, I had a "problem". The metal retaining clip had become loose, and the leather part came away from the clip. My 1911 fell into my pants and, well, it could have been a nasty situation. Now, I was quite unhappy with this (to say the least), and so I wrote to Tagua to tell them about how disappointed I was. Well, I sent them an email at about 2300 hours, and I had a response by 1000 hours the next day. "What happened? ARE YOU ALRIGHT? We're very, very sorry about this. Let us fix this!" Anyway, I told them a new clip would be nice and tey said "OK. THank you sir and we're SOOO sorry!" I was happy with the customer service so far, but still...
Anyway, I got home today and what did I find? The good people at Tagua had sent me 2 clips. What was better was that those 2 clips were attached to 2 BRAND NEW holsters!
Another thing I should add is that the failure occurred because I was putting the holster on and taking it off, and I had put the clip on over my pants and the belt. Furthermore, I seem to have repaired the problem by simply tapping the old clip with a hammer. I didn't have to pound it; just a few light taps.
Now, I know you need to check your equipment frequently, but I let that one slip and it didn't work for me that day. It sucks that the clip stretched at all, but it's a little metal clip. There's only so much you can do with it.
Anyway, my point is this. The clip failure was bad, but I could have avoided it (I think)by paying just a little more attention. Nevertheless, the people at Tagua Gunleather were truly Stand-Up people who saw a problem, and without asking any questions (other than to see if I was ok) went above and beyond to make the customer happy. The holster can affix to your belt without the clip, and even at that, I have all the faith in that part now that I know what to look for as far as maintenance goes.
So even though I found out how great these guys are because of something that went wrong, I have no qualms whatsoever about recommending their products to you guys here, and that's saying a lot. I wouldn't recommend something crappy to you guys; you're like family! Also, the leather they use is very high-quality, and looks and feels great.
So there you go. My experience with a company that turned out to be pretty darn good!
